Complaints Procedure

Bythswood Health and Wellbeing

Date of registration: 26th May 2023
Date of Issue: 26th May 2023

Name of manager: Rachel Wicklow
Registration number: 02537
Type of service: Independent Clinic

Registered office of the service provider:

Independent healthcare service:
Blythswood Health and Wellbeing 2nd Floor, 1 Blythswood Square Glasgow
G2 4AD

Conditions of registration:

1. To operate an independent clinic between the hours of 07:00 – 22:00 Monday – Sunday.
2. The service will only treat service users aged 18 or over.
3. The service will provide non-surgical treatments.
4. The service shall ensure that staff possessing the appropriate skills, training and experience are
   provided in sufficient numbers to ensure the safety and welfare of all service users.
5. Service users must be treated individually. Group treatments are not permitted.
6. The provider must not allow service users to consume alcohol while in receipt of health care.
7. No animals or pets in the area where the service is provided, with the exception of service
   animals.
8. No laser treatments or procedures will be carried out.
9. No Intense Pulse Light (IPL) treatments or procedures will be carried out.
10. No prescribing of controlled drugs.