Every healthcare professional must be open and honest with patients when something that goes wrong with their treatment or care causes, or has the potential to cause, harm or distress. Services must tell the patient, apologise, offer appropriate remedy or support and fully explain the effects to the patient.
As part of our responsibilities, we must produce an annual report to provide a summary of the number of times we have trigger duty of Candour within our service.
Name & address of service:
Blythswood Health & Wellbeing Ltd, 1 Blythswood Square, Glasgow, G2 4AD
Date of report:
April 2024-April 2025
How have you made sure that you (and your staff) understand your responsibilities relating to the duty of candour and have systems in place to respond effectively? How have you done this?
Blythswood Health & Wellbeing has an open communication with patients (including Duty of Candour) policy in place, and this is updated in line with legislation. All staff are made aware of their responsibilities during induction and complete mandatory training specific to Duty of Candour. We have a incident reporting book and all staff are asked to consider if the incident meets the requirements for Duty of Candour to be implemented.
Do you have a Duty of Candour Policy or written duty of candour procedure?
YES
How many times have you/your service implemented the duty of candour procedure this financial year? Nil
Type of unexpected or unintended incidents (not relating to the natural course of someone’s illness or underlying conditions)
Number of times this has happened
A person died
0
A person incurred permanent lessening of bodily, sensory, motor, physiologic or intellectual functions
0
A person’s treatment increased
0
The structure of a person’s body changed
0
A person’s life expectancy shortened
0
A person’s sensory, motor or intellectual functions was impaired for 28 days or more
0
A person experienced pain or psychological harm for 28 days or more
0
A person needing health treatment in order to prevent other injuries as listed above
0
A person needed health treatment in order to prevent them dying
0
Total
0
Did the responsible person for triggering duty of candour appropriately follow the procedure? If not, did this result is any under or over reporting of duty of candour?
N/A
What lessons did you learn?
N/A
What learning & improvements have been put in place as a result?
N/A
Did this result is a change / update to your duty of candour policy / procedure?
N/A
How did you share lessons learned and who with?
N/A
Could any further improvements be made?
N/A
What systems do you have in place to support staff to provide an apology in a person-centred way and how do you support staff to enable them to do this?
Support is provided to staff from by leadership/management. Learnings from incidents are also to be shared to all the staff to prevent recurrence.
What support do you have available for people involved in invoking the procedure and those who might be affected?
There is an open culture to ensure open communication with patients irrespective of whether an incident reaches the threshold for statutory Duty of Candour.For statutory Duty of Candour staff and those affected are supported through the process by their senior management and Governance.Duty of Candour policy in place and updated annually and or when required.
Please note anything else that you feel may be applicable to report.
Nil
